18. Linux/Mac OS Support:
Score: 0
Description: Amit admitted to having no experience with Linux or Mac OS.

19. Office Automation Tools:
Score: 0
Description: Amit did not demonstrate any knowledge or experience with office automation tools.

20. Network Security Fundamentals:
Score: 0
Description: Amit admitted to not knowing about network security.

21. Remote Troubleshooting:
Score: 2
Description: Amit did not provide any examples or processes for remote troubleshooting.

22. Documentation Skills:
Score: 0
Description: Amit did not mention or demonstrate any documentation skills.