16. - **requirements gathering**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Gagan did not discuss requirements gathering. He should provide examples of his experience in this area.

17. - **process mapping**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Process mapping skills were not addressed. Gagan should elaborate on his experience with process mapping.

18. - **product owner**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Gagan did not mention product owner experience. He should discuss any relevant experience in this role.

19. - **product owner skills**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Product owner skills were not demonstrated. Gagan should highlight his skills related to product ownership.

20. - **retail domain knowledge**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Gagan did not showcase retail domain knowledge. He should discuss his understanding and experience in this domain.