Developing use cases for a retail IT solution involves a structured approach to ensure they align with business objectives and stakeholder needs. I start by gathering detailed requirements through stakeholder interviews, workshops, and surveys. This helps me understand the specific challenges and goals of the retail process. Next, I create detailed use case scenarios that outline the interactions between users and the system, focusing on both functional and non-functional requirements.

To validate these use cases, I engage stakeholders in review sessions where I present the scenarios and gather feedback. This collaborative process ensures that the use cases accurately reflect the business needs and that any potential issues are identified early. I also use tools like JIRA or Confluence to document and track changes, ensuring transparency and traceability throughout the development process. This approach not only helps in refining the use cases but also builds stakeholder confidence in the proposed solution.