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<h5><b>Job Title – Business Analyst</b></h5></br>

<h5><b>Role Overview</b></h5>
<p>
As a Business Analyst with 0–1 years of experience, you will be part of the Information Technology (IT): IT Support department, contributing to the foundational analysis and support functions across any domain. This role is crucial in bridging the gap between business needs and technical solutions. You will work closely with stakeholders to understand requirements, assist in data analysis, and support the development of dashboards and reports. Your role will be instrumental in ensuring smooth IT operations and providing insights that help drive business decisions. This is an excellent opportunity to grow your analytical skills and gain exposure to real-world business challenges in a supportive environment.
</p></br>

<h5><b>Job Responsibilities</b></h5>
<ol>
  <li>Assist in gathering and documenting business requirements by engaging with stakeholders and understanding their needs.</li>
  <li>Support the IT support team in analyzing data to identify trends, issues, and opportunities for improvement.</li>
  <li>Work with senior analysts to create basic reports and dashboards using Power BI to visualize key business metrics.</li>
  <li>Write and execute simple SQL queries to extract and filter data from relational databases.</li>
  <li>Participate in team meetings, contribute ideas, and take notes to support project documentation and follow-ups.</li>
  <li>Collaborate with cross-functional teams to understand business processes and assist in mapping them for analysis.</li>
  <li>Demonstrate strong attention to detail and logical thinking when reviewing data and identifying inconsistencies.</li>
  <li>Communicate findings clearly and concisely, both verbally and in writing, to team members and stakeholders.</li>
  <li>Display a proactive attitude, willingness to learn, and openness to feedback to continuously improve performance.</li>
  <li>Maintain a positive and professional demeanor while working in a team-oriented environment.</li>
</ol></br>

<h5><b>Skills & Knowledge</b></h5>

<b>a) Mandatory Skills</b>
<ol>
  <li><b>SQL:</b> Ability to write basic SELECT, WHERE, JOIN, GROUP BY, and ORDER BY queries to retrieve and filter data. Understands relational database concepts and is familiar with tools like SQL Server or MySQL.</li>
  <li><b>Power BI:</b> Capable of creating simple dashboards and reports using Power BI Desktop. Understands how to connect to data sources such as Excel and SQL databases, and can apply basic data modeling and use filters and slicers effectively.</li>
  <li><b>Critical Thinking:</b> Able to identify patterns in data, evaluate information objectively, and ask relevant questions to understand the root of business issues. Uses logical reasoning to prioritize issues based on impact.</li>
  <li><b>Problem Solving:</b> Demonstrates the ability to break down complex problems into manageable parts, identify root causes, and use data to support decision-making. Can generate alternative solutions and implement feedback loops for continuous improvement.</li>
</ol></br>

<b>b) Good to Have Skills</b>
<ol>
  <li><b>Requirements Gathering:</b> Exposure to conducting stakeholder interviews and documenting business needs. Can create simple user stories and translate business objectives into functional requirements.</li>
  <li><b>Process Mapping:</b> Familiar with creating basic flowcharts using tools like Lucidchart or Visio. Understands how to identify key process steps, visualize workflows, and recognize inefficiencies between current and future states.</li>
</ol></br>

<h5><b>Career Roadmap</b></h5>
<p>
This Business Analyst role offers a structured growth path over the next three years. Starting with foundational responsibilities, you will gradually take on more complex tasks and leadership opportunities. With consistent performance, you can progress to a mid-level analyst role and eventually prepare for senior business analyst or domain specialist positions.
</p></br>

<b>a) 0 to 1 Year</b>
<p>
In the first year, the focus is on learning, adapting, and contributing to team deliverables. You are expected to build a strong foundation in data analysis, reporting, and communication.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Support data extraction and reporting tasks using SQL and Power BI.</li>
  <li>Assist in documenting business requirements and process flows.</li>
  <li>Participate in team discussions and contribute to solution brainstorming.</li>
  <li>Demonstrate understanding of business processes and IT support functions.</li>
  <li>Maintain accuracy and attention to detail in all assigned tasks.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Timely and accurate delivery of assigned reports and documentation.</li>
  <li>Positive feedback from team leads and stakeholders on collaboration and communication.</li>
  <li>Demonstrated learning and application of SQL and Power BI skills.</li>
</ol></br>

<b>b) 1 to 2 Years</b>
<p>
In the second year, you are expected to take more ownership of tasks, improve efficiency, and begin mentoring newer team members. You’ll also start contributing to process improvements.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Independently handle small-scale reporting and analysis projects.</li>
  <li>Identify process inefficiencies and suggest improvements.</li>
  <li>Support senior analysts in requirement gathering and stakeholder communication.</li>
  <li>Train and guide new joiners on basic tools and processes.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Increased efficiency and reduced turnaround time in report generation.</li>
  <li>Recognition for process improvement initiatives.</li>
  <li>Demonstrated ability to work independently and support junior team members.</li>
</ol></br>

<b>c) 2 Years and above</b>
<p>
Beyond two years, you should be ready to transition into a mid-level analyst role, taking on more strategic responsibilities and preparing for leadership in business analysis.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Lead requirement gathering sessions and manage stakeholder expectations.</li>
  <li>Design and implement scalable reporting solutions.</li>
  <li>Mentor junior analysts and contribute to team knowledge sharing.</li>
  <li>Collaborate with cross-functional teams to align IT support with business goals.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Successful delivery of end-to-end analysis projects with measurable impact.</li>
  <li>Positive stakeholder feedback on communication and solution quality.</li>
  <li>Readiness for promotion to Senior Business Analyst or equivalent role.</li>
</ol></br>

<h5><b>Experience</b></h5>
<ol>
  <li><b>Years of experience –</b> 0 to 1 year of relevant experience in business analysis or IT support functions.</li>
  <li><b>Education qualification –</b> Minimum qualification required is a Bachelor of Business Administration (BBA).</li>
</ol>

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<p style="font-size: 0.85rem;">
<b>Equal Opportunity Employer Statement:</b><br>
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees.
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