﻿Mr. Dnyaneshwar ChalakPhone No.: +91 9145634873E-Mail: 439420142240Profile Snapshot 00 Profile Snapshot Expertise in Computer Hardware, Networking, Cisco Networking, Microsoft Solution Associate &amp;Microsoft System Engineer. Well Trained on Computer Hardware, Network+, MCSA, MCSE, CCNA. Knowledge of Microsoft server and networking communications equipment, Router, Switches, protocols, transmission media, security and network management practices. Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment. Strong technical knowledge of Windows Desktops and the ability to resolve problems. Strong interpersonal skills, as well as excellent written and verbal communication skills. 439420147955Organizational Experience 00Organizational Experience Kyndryl (Net Connect Pvt.Ltd) as System &amp; Mac Support Engineer. From July to 30 November . Key Result Area Resolved problem performed upgrades and maintained end user Mac Pc&rsquo;s Provide both onsite remote support and voice support. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN. Security App etc. over Remote Support Day to day troubleshooting for Incidents &amp; Problems reported by users and timely update in the ticket logging tool. Installation/re-installation/configuration / Troubleshooting of software/applications. Active directory use to create, delete, unlock &amp; password reset. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Research, identify, and resolve customer complaints using applicable software. Recognize, document, and alert the management team of trends in customer calls. 439420167005Organizational Experience 00Organizational Experience Pravara InfoTeh as Desktop Support Engineer. From 1st May to 2nd July Responsibilities; Troubleshoot for Windows 7-10 and provide printer support Provide advanced, senior level technical support to internal and external customers; installs, configures, Evaluates, maintains, modifies and documents desktop application Provides a single point of contact for end users to receive support and maintenance within the organization&#039;s desktop computing environment Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints Populate Knowledge Management system with resolutions and workarounds Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups Adheres to standards, policies and best practice, incident management, cable management, information security. Support of employees working in home office environments via Cisco Any connect VPN Client Research problems and questions utilizing available information and resources to diagnose and resolve hardware, software and system issues 439420177165Academic Details 00Academic Details Bachelor of Arts (BA) Advance Diploma in Computer Hardware and Networking Maharashtra Maharashtra Key Skills DHCP OSI Model Active Directory Domain Services ITSM Service Now Incident Management DNS CCNA Installing MS Servers Routing Server Configuration Hyper-V Could Computing Active Directory Network Load Balancing Switching Troubleshooting WAN Technologies IP Addressing LAN Switching NTFS Permission Personal Details Date of Birth:05&ndash; Jun - Languages Known:English, Hindi and Marathi Marital Status:Unmarried PassportNo Dnyaneshwar Chalak