Shalu's response touches on competitive analysis, which is a valid part of user research, but it lacks depth and does not cover the full spectrum of user research methodologies. The response fails to mention any direct engagement with users, such as interviews or surveys, and does not describe how findings are synthesized and incorporated into the design process. Shalu should aim to provide a more comprehensive answer that includes various user research methods and demonstrates an understanding of how to translate user data into actionable design improvements.