D-606, Welworth Tinseltown Society, Bavdhan, Pune. Mob. Email Id - D.O.B &ndash; 02 May PROFILE 09 years of experience handling on &ndash; site 350+ users and VIP Support individually for day-to-day IT services, IT Support. Managing IT Infrastructure, IT Assets. Experience in working with various industries such as Manufacturing, Insurance, Mall Industry, Healthcare, IT. Hands on experience with Microsoft OS, O365 services, IT Infra services, Networking, Access Control Systems, AV/TV solutions, CCTV, Internet Leased Lines, PRI/ SIP trunks, Application License Management, IT Procurements, On/ Off boarding, Vendor Management, IT Assets Management. SKILLS  OS Installation, Troubleshooting Win 10, 11  Microsoft O365 services (Outlook, Teams, One Drive, One Note)  Microsoft Intune Device Management  Site IT Infrastructure (Networks, Cabling, Printers, CCTV, Access Control Systems, AV-TV Solutions, Internet and Landline Services, Meeting Room Solutions, VoIP)  IT Procurement (PR/PO)  IT Assets Management  Vendor Management  SAP MM Module  MS Office (PPT, Excel)  Good written and communication skills, Individual and Team Player  Office Administration  Good presentation skills PROJECT Smiths Group India Headquarters, Pune &ndash; Setting up IT Infrastructure, IT equipment&rsquo;s from scratch. EDUCATION YCMOU, Pune &mdash; B. Com YCMOU, Pune &mdash; HSC Appasaheb Birnale Public School (CBSE) &mdash; SSC WORK EXPERIENCE ACA Global, Pune &mdash; IT Support Administrator APR &ndash; DEC &bull;Managing Tickets using Zendesk and Jira Tool on Raising Incidents, Assigning and Updating the Incidents As Per the request. Installation Of OS (Win 10, 11, Mac OS) Configuration of Dell Laptops Using Auto Pilot and For Upcoming New Joiners, Break Fixes. Hardware Support with OEM And Vendors. &bull;VIP Support to M.D And Major Stakeholders. &bull;Installing Software Packages &amp; Troubleshooting For Different Functions / Divisions. Procurement Of Software Licenses (Adobe Creative Cloud, Foxit Pdf, MS VSP, Etc.) Vendor Management Maintaining It Assets Inventory for Pune Office Using Ninja Rm Tool. &bull;Purchasing Of Laptops, IT Accessories, Av-Tv Solutions, CCTV, Access Control Systems, Etc. Account Creation for New Joiners, Administration Of User Accounts, Shared Mailboxes, VDl On Azure And Exchange. Smiths Detection Systems, Pune &mdash; Client Services Analyst &ndash; IT Services. DEC - FEB &bull;Managing Cherwell ticketing tool on raising incidents, assigning and updating the incidents as per the request. &bull;Installation and configuration of HP laptops and high-end workstations for upcoming new joiners, break fixes. &bull;Installation, Troubleshooting and Maintenance of HP PCs, Notebooks, HP ProLiant Servers, and high-end MFP network Printers. &bull;VIP support to MD and major stake holders and handling 350+ on site users individually. &bull;Installing Software Packages &amp; troubleshooting for different functions / divisions (Engineering, Manufacturing and Design). &bull;Managing AV-TV solutions (Logitech, Poly, Samsung, LG). &bull;Managing laptops, PCs, mobile devices through Microsoft Intune, Azure AD, Auto Pilot. &bull;Managing the Internet link WAN / LAN including Leased Lines, PRI and SIP trunk service at all sites. &bull;Supporting remote users at all Smiths Divisions in India (Detection, John Crane, Interconnect &amp; STS Titeflex). &bull;Maintaining IT assets inventory for two divisions and three offices across Pune. &bull;Purchasing of Laptops, IT Accessories, AV-TV solutions, CCTV, Access Control Systems, etc. &bull;Administration and License renewals for Adobe products (Pro, Creative Cloud). Allscripts, Pune &mdash; Service Desk Analyst JUNE - DEC &bull;To support &amp; troubleshoot basic OS related issues for Windows. &bull;To attend Inbound calls &amp; chats received to IT Service Desk using Pure Cloud. &bull;Configuring, Troubleshooting Outlook , Teams, One Drive. &bull;User creation on AD, password issues, account lockout issue. &bull;Creating, managing DL&rsquo;s, Shared Mailboxes &amp; Security groups. &bull;Handling ticketing tool Service Now. Choice Solutions Ltd, Pune &mdash; Sr. Desktop Support Engg. Client - Schindler India, Pune. MAY - MAY &bull;To support operating system issues like Windows. &bull;Configuring &amp; Troubleshooting Microsoft Outlook, Office 365 &bull;Symantec Antivirus issues. &bull;Remote Support using Any Desk, LAN Desk. &bull;Troubleshooting of network printers. &bull;Configuration &amp; troubleshooting of iPhones &amp; iPads for Business applications. Shro Systems, Pune &mdash; Desktop Support Engg. Client - The Pavillion Mall, Pune. JULY - APRIL &bull;To support &amp; troubleshoot operating system issues like Windows. &bull;Configuring &amp; Troubleshooting Microsoft Outlook . &bull;Managing Access card tool. &bull;Handling Biometric devices, CCTV cameras. &bull;Troubleshooting of network printers. &bull;Monitoring network related issues. Futuresoft Solutions, Pune &mdash; System Engg. Client &ndash; Max Bupa Health Insurance, Pune. SEPT - JUNE &bull;To support &amp; troubleshoot operating systems like Windows 7 &bull;Managing LAN connections &amp; Wi-Fi networks. &bull;Working on mailing software Microsoft Outlook. &bull;Follow-ups regarding issues with links down such as MPLS, Internet &amp; PRI. &bull;Installation &amp; troubleshooting of VPN application. &bull;Working on ticketing tool like Sapphire, Remedy. Soft-X IT, Pune &mdash; System Engg. FEB - AUG &bull;On-site customer support &amp; troubleshooting for operating systems like Windows 7 &bull;To install and support Antivirus like Quick heal. &bull;Installation &amp; Troubleshooting of Laser &amp; Ink Jet Printers. Optima Life Sciences, Pune &mdash; Jr. Officer, Network &amp; Systems JULY - JAN (Internship) &bull;To support &amp; troubleshoot operating systems like Windows &bull;To install software on tablets. &bull;Handling of Bio Metric &amp; CCTV devices. &bull;Remote Support using Team Viewer. &bull;Installing &amp; Troubleshooting of Laser Jet Printer. &bull;Installing, Configuration of Microsoft Outlook