In my previous role as a Technical Support Engineer, I had the opportunity to train a new team member who was just starting out in the IT field. I began by introducing them to the basic structure of our IT systems and the importance of maintaining security protocols. I explained the significance of not storing personal files on the C drive, as it's primarily reserved for system files, and how improper use could lead to system issues. Additionally, I guided them on best practices for laptop maintenance, such as managing battery health by not keeping the charger connected continuously and allowing the battery to discharge to about 20% before recharging. I also covered essential troubleshooting techniques, like resolving common connectivity issues and performing basic hardware checks. Throughout the training, I encouraged questions and provided hands-on demonstrations to ensure they felt confident in their new role.