Gagan's response effectively covers the key aspects of requirement gathering and ensuring team alignment for an omnichannel solution. He mentions organizing workshops and interviews with stakeholders, conducting surveys, and using tools like JIRA or Confluence for maintaining a traceability matrix. Additionally, he emphasizes regular cross-functional meetings and a communication plan to keep stakeholders informed. His response aligns well with the benchmark response, showcasing his understanding of the process and tools involved. However, including more specific examples or experiences could enhance the depth of his response.