E-Mail: Mobile: +91- Objective: Having Total 5 plus Years of professional experience in Senior Support Engineer/SharePoint Administrator, Microsoft 365, Exchange online and maintenance of Microsoft Applications. I look forward towards a progressive and challenging work in your reputed organization where my knowledge could be shared and enriched. Key Skills: Support &amp; Troubleshooting: Good knowledge on troubleshooting of M365, SharePoint and OneDrive, Exchange Online services, resolving common issues, and providing first and Second line support. Monitoring &amp; Reporting: Familiarity with M365, SharePoint and OneDrive Monitor and Exchange Online setting up alerts, and generating reports. Security &amp; Compliance: Good knowledge of M365, SharePoint and OneDrive Security Center and Azure Active Directory. Scripting &amp; Automation: Introductory skills in PowerShell scripting and command lines. Documentation &amp; Communication: Ability to document processes and communicate effectively with team members and users Summary Having 4+ Years. of experience as Microsoft 365 and SharePoint Administrator, Exchange Online as gathering requirements, setup, installation, configuration and maintenance. Offered technical support for various IT systems and applications, including cloud-based services. Assisted with the setup and configuration of new hardware and software. Managed user accounts and permissions, and performed system backups and restores. Contributed to troubleshooting and resolving IT issues, escalating to higher-level support as needed Provided first-level support for Azure services, including troubleshooting issues and escalating complex problems to senior engineers. Monitored Azure environments using Azure Monitor, responded to alerts, and performed routine maintenance tasks. Documented support procedures and created user guides to streamline support operations Provided first-level support for Office 365 users, addressing issues related to email, Teams, SharePoint, and other Office 365 applications. Managed user accounts and licenses through the Office 365 admin center, including user onboarding and offboarding. Assisted in troubleshooting and resolving issues related to Office 365 services, SharePoint, OneDrive escalating more complex problems to higher-level support as needed. Coordinating with third party vendors for any software and hardware related issues. Monitored service health and performance, generating reports on service usage and user activity. Having good knowledge in Microsoft Office 365 administration. Good knowledge in creation of Azure virtual machines. Good knowledge in configuration of Azure backup and restore. Having good experience in installation, configuration, customization, administering and managing SharePoint Server / / . Handling OneDrive installation, setup and configuration. Good in Shared Mail Box creation &amp; maintenance and setting conditional rules. Good knowledge into Microsoft Entra ID Administartion. Good knowledge into MS Teams, OneNote and Exchange Online. Managing and supporting of Users Creation in Azure Active Directory. Expertise in Migration from On-Prem to SP Online &amp; On-Prem to On-Prem. Good knowledge into Migration tools: Sharegate, Metalogix, DocAve and Microsoft Migration Tool etc. Good knowledge in SQL queries and backup and restorations. Configuring all service applications like Search, Metadata and User Profile Synchronization etc. Configuring timer jobs depending on business requirements. Timer jobs are very important in SharePoint. One of the timer job is to back up the sites every day. This is very important as it helps to restore the site to its previous version if any error occurs. Extensive knowledge and hands-on experience in WSP deployments through Power shell as well central administration. Good knowledge in Migration of Microsoft SharePoint windows servers to cloud environment. Experience on Web part and Windows solutions packages deployment. Experience in Content Deployments, Cumulative Updates, Security Patches Etc. Extensive knowledge and hands-on experience in User profiles import from AD and Search implementation. Strong troubleshooting skills to identify and resolve technical issues. Good knowledge on taking the server related snapshots for backups using AWS and VMware. Expertise in creating, configuring Web Application, Team Sites including Site Collection, Lists Document Libraries, Content Types and Custom Lists. Worked on performing Backup and Restore SharePoint / / . Expertise in Adding/Changing/Removing users and user group permissions for various sites, updating content &amp; changing navigation. Good communication and strong interpersonal skills with quick adaptability to new environment. Experience in 24*7 client and server support. Work Experience Working as a Senior Support Engineer in Commonwealth Bank of Australia (CBA), Mumbai. Educational Profile Bachelor of Computer Science (BTech.) from QIS College of Engineering and Technology. Technical Skill Profile Microsoft 365 SharePoint Online and On-Prem OneDrive Microsoft Exchange Online Migration Service Now/Remedy Cloud Third Party Tools. Professional Experience Project#1Jan to Till Date Title: Commonwealth Bank of Australia (CBA) Client : Commonwealth Bank of Australia (CBA) Role: SharePoint, Exchange and M365 Administrator Environment: SharePoint / , OneDrive and Microsoft 365, Exchange Online Responsibilities: Offered technical support for various IT systems and applications, including cloud-based services. Assisted with the setup and configuration of new hardware and software. Managed user accounts and permissions, and performed system backups and restores. Contributed to troubleshooting and resolving IT issues, escalating to higher-level support as needed Provided first-level support for Azure services, including troubleshooting issues and escalating complex problems to senior engineers. Monitored Azure environments using Azure Monitor, responded to alerts, and performed routine maintenance tasks. Assisted in configuring and managing Azure resources, ensuring compliance with organizational policies. Documented support procedures and created user guides to streamline support operations Provided first-level support for Office 365 users, addressing issues related to email, Teams, SharePoint, and other Office 365 applications. Managed user accounts and licenses through the Office 365 admin center, including user onboarding and offboarding. Assisted in troubleshooting and resolving issues related to Office 365 services, SharePoint, OneDrive escalating more complex problems to higher-level support as needed. Coordinating with third party vendors for any software and hardware related issues. Monitored service health and performance, generating reports on service usage and user activity. Involved in the Installation, Configuration and Administration of SharePoint / . Offered technical support for various IT systems and applications, including cloud-based services. Assisted with the setup and configuration of new hardware and software. Managed user accounts and permissions, and performed system backups and restores. Contributed to troubleshooting and resolving IT issues, escalating to higher-level support as needed Provided first-level support for Azure services, including troubleshooting issues and escalating complex problems to senior engineers. Monitored Azure environments using Azure Monitor, responded to alerts, and performed routine maintenance tasks. Assisted in configuring and managing Azure resources, ensuring compliance with organizational policies. Documented support procedures and created user guides to streamline support operations Provided first-level support for Office 365 users, addressing issues related to email, Teams, SharePoint, and other Office 365 applications. Managed user accounts and licenses through the Office 365 admin center, including user onboarding and offboarding. Assisted in troubleshooting and resolving issues related to Office 365 services, escalating more complex problems to higher-level support as needed. Monitored service health and performance, generating reports on service usage and user activity. Providing 24/7 support for SharePoint online O365. Participated in COB, DEV, UAT and Prod CU&rsquo;s installation. Daily doing the Health Analyzer for all SharePoint environment servers. In addition, should involve in Daily, Weekly and Monthly status call and discussed on current and pending issues. I have involved into the Server Administration tasks. Performing Shared Mail Box creation &amp; maintenance and setting conditional rules. I am involving in Microsoft Entra ID Administration. Preparing SOP&rsquo;s and educating users on MS Teams, OneNote, OneDrive and Exchange Online. Using Metalogix and Sharegate for Content Migration from Online to Online and On-Prem to Online. Managing and supporting of Users Creation in Azure Active Directory. Participated in Active Directory and IIS related tasks. Daily doing the planned custom deployments as per client request. Created Web Application and Site Collection in SharePoint . Done the Migration from SP to . Extensively used Power Shell to performed backup for the farm and restore content database through interface. Worked on various Custom workflows trouble shootings. Used Active Directory for creating User, groups and integrated with Central Admin Set up permission levels and permissions for individual users and Active Directory groups, libraries, and lists. Set up and provided day-to-day end-user support through email, desktop, and telephone support in a highly collaborative team environment. Project#2 :Aug to Dec Title: Purdue Pharma Client : Purdue Pharma Role: SharePoint Online and M365 Administrator Environment: M365 &amp; SharePoint Online Responsibilities: Ensuring the 24x7 availability Created SharePoint site collections, sub sites, pages, custom list in SharePoint Online. Trouble-shoots tickets through the ServiceNow ticketing system Configures multiple aspects of SharePoint including search, excel services, user profile. Used Active Directory for creating User, groups and integrated with CentralAdmin. Backed up and restored deleted data, files and SharePoint sites Applied patches, and updated SharePoint software, and windows Operating System Trouble shoots websites with errors and access issues. Manages permissions on sites, and groups. Set up permission levels and permissions for individual users and Active Directory groups, libraries, and lists. Set up and provided day-to-day end-user support through email, desktop, and telephone support in a highly collaborative team environment.