16. - **requirements gathering**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack depth in requirements gathering. He could improve by discussing specific techniques and experiences in gathering business requirements.

17. - **process mapping**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan shows limited experience in process mapping. He could enhance his responses by discussing specific process mapping projects and methodologies.

18. - **product owner**:
Score: 4
Qualitative Assessment: Needs Improvement
Description: Gagan's experience as a product owner is not evident in his responses. He should focus on discussing his involvement in product development and management.

19. - **product owner skills**:
Score: 4
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack evidence of product owner skills. He could improve by discussing his experience in managing product backlogs and stakeholder communication.

20. - **retail domain knowledge**:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack retail domain knowledge. He should focus on gaining experience in retail-specific challenges and processes.