In my previous role as a Desktop Support Engineer, I was responsible for assisting around 340 users with their daily computer issues. This included troubleshooting problems with desktops, laptops, and network printers. I worked closely with my team, which consisted of other desktop support engineers and service desk personnel, to ensure that all user issues were addressed promptly. We used tools like TeamViewer and Remote Desktop to resolve software and Windows-related issues remotely. Additionally, I handled tasks such as configuring MS Outlook, resolving BSOD errors, and managing tickets through ServiceNow to ensure efficient tracking and resolution of user problems. My goal was always to provide clear instructions and maintain a customer-oriented approach to ensure user satisfaction.