Gagan's response lacks specific details and depth compared to the benchmark response. While he mentions experience in digital commerce and consulting, he does not provide a concrete example of gathering and documenting requirements for a retail-specific IT project. The benchmark response outlines a structured approach involving workshops, interviews, surveys, and the use of documentation tools like user stories and traceability matrices, which are essential for a Business Analyst role in the retail domain. Gagan could improve by detailing a similar structured process he has used in past projects.