1. Roles & Responsibilities: 8/10
2. Years of Experience: 10/10
3. Education Qualification: 8/10
4. Skills/Knowledge: 8/10
5. Domain/Industry: 8/10
6. Key Competencies: 8/10
7. Certifications: 6/10

<h5 style="font-family: Roboto; font-size: 0.88rem; font-weight: bold;">Overall Summary-</h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li>
    The candidate demonstrates strong alignment with the required roles and responsibilities. Experience in desktop support, networking, installation of operating systems, troubleshooting, and knowledge of printers and drivers directly matches the job’s technical support, IT infrastructure management, client-side issue handling, and remote troubleshooting requirements. The mention of chat support and customer service experience also supports the customer-oriented attitude and timely resolution of support tickets.
  </li>
  <li>
    Years of experience are a perfect fit. The resume specifies 0.5 years in desktop support and networking, and 6 months as a chat support advisor, which falls within the 0 to 1 year experience range required.
  </li>
  <li>
    Educational qualifications are well covered. The candidate is pursuing a BCA (Bachelor of Computer Applications), has a polytechnic diploma in electronics, and has completed 10th and 12th standards. This meets the typical educational expectations for an entry-level IT support role.
  </li>
  <li>
    Skills and knowledge are highly relevant. The candidate lists hands-on experience with hardware and networking, installation of operating systems, troubleshooting, knowledge of TCP/IP, DNS, DHCP, and basic office automation tools (MS Word, Excel, PowerPoint). There is also mention of printer knowledge and driver installations. While explicit mention of Linux/Mac OS is missing, the overall context suggests a solid foundation in IT support skills.
  </li>
  <li>
    Domain and industry fit is strong. The resume references desktop support, networking, and hardware, aligning with IT Support, Desktop Support, and Technical Support domains.
  </li>
  <li>
    Key competencies are evident. The candidate demonstrates problem-solving (troubleshooting), multitasking (varied roles), customer service (chat support), and a willingness to learn (learning new things about computers). While there is no explicit mention of a two-wheeler or willingness to travel, the overall competencies are well aligned.
  </li>
  <li>
    Certifications are somewhat relevant. The candidate completed a Hardware and Networking Course from D.I.C.S Institute, which supports the required technical skills. However, there is no mention of industry-standard certifications (e.g., CompTIA, Microsoft, Cisco), so the score is slightly lower here.
  </li>
</ol>