13. Desktop Support:
Score: 2
Description: Amit’s experience with desktop support was not clearly articulated. He did not provide examples of resolving common issues or supporting users effectively.

14. Windows Operating System Administration:
Score: 2
Description: Amit failed to describe the process of installing or managing Windows OS, providing only a time estimate instead of steps or considerations.

15. IT Hardware Troubleshooting:
Score: 3
Description: Amit mentioned checking the monitor and CPU, but did not provide a comprehensive troubleshooting process or demonstrate in-depth knowledge.

16. Basic Networking:
Score: 2
Description: Amit’s response to networking issues was vague and lacked technical detail, such as checking connections or network settings.

17. Customer Service:
Score: 3
Description: There was a minimal attempt at customer service by engaging users in conversation, but no evidence of effective support or follow-up.