Vikash Kumar's response indicates a basic understanding of troubleshooting printer and scanner issues, such as checking ink levels and driver settings. However, the response lacks depth and a systematic approach compared to the benchmark response. The benchmark response outlines a comprehensive troubleshooting process, including checking connections, error messages, and network settings, and emphasizes clear communication with the user. Vikash could improve by detailing these steps and demonstrating a more structured approach to problem-solving.