In my previous role, I had the opportunity to train a new team member on basic IT troubleshooting. I started by introducing them to the essential concepts of networking, such as understanding how routers, repeaters, and switches function within a network. We then moved on to practical exercises where I guided them through setting up and troubleshooting these devices. I also shared some best practices for maintaining network security, like regularly updating passwords and using antivirus software. Throughout the training, I encouraged questions and made sure to provide clear, step-by-step instructions to help them build confidence in their troubleshooting abilities.