Vikash Kumar's response lacks depth and clarity compared to the benchmark response. While he mentions cleaning and reinstalling RAM, he does not detail the process of safely handling hardware components, such as backing up data, disconnecting power sources, or ensuring the new components are recognized by the system. His response also lacks a structured approach to troubleshooting and upgrading, which is essential for a Desktop Support Engineer role. A more detailed explanation of the steps taken and the outcome would improve the response.