Sunil Kumar demonstrated a basic understanding of desktop support tasks, including troubleshooting hardware and software issues. However, his responses often lacked depth and clarity, which is crucial for the role. While he has some relevant experience, his communication skills need improvement to effectively convey technical information. His knowledge of specific processes, such as automating updates and network security, was not thoroughly articulated. Overall, Sunil shows potential but requires further development in both soft and hard skills to meet the job requirements effectively.