Let me clarify this: when setting up or fixing printers or scanners for end users, my approach is systematic. First, I ensure the device is properly connected to the computer and powered on. Then, I check for any error messages on the device or computer, which can provide clues about the issue. If the printer is not printing, I verify that there is enough ink or toner and that the paper is loaded correctly. For scanners, I make sure the document is placed correctly on the scanner bed. Next, I check the device settings on the computer to ensure the correct drivers are installed and up to date. If the problem persists, I look into the network connection to make sure the device is properly connected to the network. Finally, I perform a test print or scan to confirm that the issue is resolved. Throughout the process, I communicate clearly with the user to keep them informed and ensure their needs are met.