The key metrics for the operations included efficiency, cost and performance. The approach which I followed was defining clear objectives at the beginning. I was knowing my audience, what audience is using this dashboard and all. I have identified these key metrics that are efficiency, cost, performance and customer satisfaction. The major one is CSAT which we talked about. Choosing the right visualizations was a key in this approach wherein I used multiple visualizations and I focused on simplicity and clarity instead of jumbling of things.
