PANKAJ KUMAR GUPTA	 	
Vice President | Gen AI CoE Lead	 	
pankaj.iitr30@gmail.com | +919552131400 | Pune &ndash; 411027 |  http://www.linkedin.com/in/pankaj-gupta-71931315	 	
Summary	 	
Experienced professional with 18 years of experience, specializing in Generative AI, Machine Learning, Deep Learning, Java, 
ECM,  and  BPM.  Expert  in  creating  AI  solutions,  robust  Java  applications,  and  optimizing  processes  with  ECM  and  BPM. 
Strong analytical, problem-solving, and project management skills, committed to delivering impactful business results. 
Skills	 	
Programming Languages:	 Java, Python	       	Database:	 Oracle, MS SQL, DB2	 	
Machine Learning:	 Scikit-Learn   	        	Deep Learning Frameworks:	 TensorFlow, Keras 	
Business process management:	 IBM BPM 7.5 / 8.x 	    	Content Management:	 IBM FileNet P8 4.x / 5.x	 	
Case Management:	 IBM Case Manager 5.x	 , IBM BAW	   	Cloud:	 AWS	 	
 
Soft Skills	 	
Agile Methodologies	   	Leadership	   	Stakeholder Management	   	Collaboration	   	
Client communication	   	Problem Solving	   	Adaptability	 	
  
Experience  	 	
Axis Bank	                     	      Mumbai, MH	 	
Vice President | AWS Kendra, Microsoft Azure Open AI	     	             	   	             Jul 2023 &ndash; Present	 	
&bull; 	Delivered a Gen AI-powered resume screening system that increased revenue by 12 crore through optimizing recruitment 
processes and identifying top talent with 40% greater efficiency. 	
&bull; 	Collaborate  with  10  business  units  to  analyze  processes  and  identify  opportunities  for  implementing  Gen  AI  solutions, 
leading to improved operational efficiency. 	
&bull; 	Propose  and  assess  technical  strategies  to  seamlessly  integrate  Gen  AI  into  business  operations,  aligning  with 
organizational objectives. 	
&bull; 	Led  comprehensive  evaluations  of  vendor  solutions,  meticulously  assessing  capabilities,  scalability,  and  alignment  with 
organizational objectives. 	
&bull; 	Successfully  deployed  a  Gen  AI-based  Chatbot  for  Retail  Business  Operations,  leading  to  10%  increase  in  workforce 
productivity by automating tasks and facilitating information access. 
 	
Prompt Personnel - Intellective	                  	            Pune, MH 	 	
Technical Architect | Java, Spring boot, Python, Scikit-Learn, IBM BAW, IBM FileNet	   	         Nov 2018 &ndash; Jul 2023	 	
&bull; 	Developed a machine learning algorithm utilizing supervised learning techniques to predict risk in property and casualty 
insurance during corporate customer onboarding.	 	
&bull; 	Designed and implemented a technical architecture for an underwriting portal aimed at corporate customers&#039; property and 
casualty insurance, focusing on streamlining risk identification processes through comprehensive requirement gathering, 
solution design, and documentation.	 	
&bull; 	Designed and successfully executed three additional projects for the UK based insurance client, including Global Market 
Underwriting, EMEA Finance, and APAC Finance.	 	
&bull; 	Responded  RFIs  and  RFPs  for  BPM,  ECM,  RPA,  and  Unity,  secured  $1.5M  in  new  contracts  by  showcasing  tailored 
technological solutions	 	
&bull; 	Contributed to securing a multimillion-dollar deal with a leading insurance company in the USA by delivering technical 
presentations and addressing client inquiries effectively.

Datamatics Global Services Ltd	                         Mumbai, MH 	
Technical Architect | RPA, OCR, IBM BPM, IBM BAW	                    	Jan 2016 &ndash; Oct 2018	 	
&bull; 	Established  and  led  the  Robotic  Process Automation  (RPA)  Center  of  Excellence  (CoE)  from  inception  to  operation, 
ensuring alignment with organizational goals and objectives. 	
&bull; 	Successfully delivered 6 RPA projects for top-tier clients in the banking and insurance sectors. 	
&bull; 	Collaborated with cross-functional teams including sales, technical, and legal departments to gather information and craft 
comprehensive responses tailored to client requirements. 	
&bull; 	Played  a  key  role  in  securing two  crore  rupees  deal  with  one  of  India&#039;s  top  private  banks  by  conceptualizing  a  proof  of 
concept (POC) within a short timeframe. 	
&bull; 	Designed a Loan Against Property application that makes it easy to introduce similar products on the same platform without 
needing major changes. 	
&bull; 	Assumed  responsibility  for  a  project  at  risk  of  closure  by  the  client,  and  with  thorough  negotiations  with  client  and 
teamwork, effectively delivered and completed the project within timeline. 	
 
IBM India Pvt. Ltd	                                 Pune, MH 	
Advisory System Analyst | Java, IBM FileNet	                                       	Oct 2015 &ndash; Jan 2016	 	
&bull; 	Provide technical training to teams when required and serve as a technical mentor to team members  	
&bull; 	Architecting and designing software solutions for various problem types. 	
 
Tieto Software Pvt Ltd	                                 Pune, MH 	
Lead Software Architect | Java, IBM Case Manager, IBM BAW	                 	Sep 2010 &ndash; Oct 2015	 	
&bull; 	Analyzed user needs and software requirements to determine the feasibility of design within time and cost constraints. 	
&bull; 	Led multiple projects from POC to production deployments, delivering scalable and modular software products. 	
IBM India Pvt. Ltd 	                              Pune, MH 	
Senior System Engineer | Java, BPF, IBM FileNet	                     	Jul 2007 to Sep 2010	 	
&bull; 	Developed tools and applications, providing innovative solutions to complex business problems. 	
&bull; 	Planned, developed, and implemented large-scale projects  from conception to completion,  focusing on performance and 
scalability improvements. 	
 
Datamatics Global Services Ltd	                         Mumbai, MH  	
Associate Consultant | Java, IBM FileNet	                         	Jan 2006 &ndash; Jul 2007	 	
&bull; 	Troubleshot and resolved issues in existing software, coding and testing based on software specifications and design. 	
&bull; 	Wrote  and  maintained  technical  documentation  to  describe  program  development,  logic,  coding,  testing,  changes,  and 
correction.  	
 
Key Projects   
Axis Bank 
HR Resume Screener	 | Microsoft Azure Open AI | Solution Architect 	
&bull; 	Collaborate with stakeholders to gather and analyze system requirements, translating them into actionable technical 
specifications. 	
&bull; 	Work closely with HR stakeholders to understand integration requirements and address any compatibility or 
interoperability issues. 	
&bull; 	Provide regular updates and progress reports to project sponsors and key stakeholders, addressing any concerns or issues 
proactively. 	
&bull; 	Direct the development and implementation phases of the project, coordinating tasks and ensuring strict adherence to 
project timelines and quality standards for optimal project outcomes

ADI (Gen AI based chatbot)	 | AWS Kendra, Microsoft Azure Open AI | Solution Architect 	
&bull; 	Designed the architecture for the Generation AI based chatbot, incorporating AI and natural language processing (NLP) 
technologies to enable intelligent conversational interactions.  	
&bull; 	Conducted proof-of-concept (POC) tests and technical assessments to validate technology choices and identify potential 
integration challenges. &bull; Implemented robust security measures to protect user data and ensure compliance with privacy 
regulations. 	
&bull; 	Collaborated with cross-functional teams, including product managers, developers, UX designers, and business 
stakeholders, to align technical solutions with business objectives. 	
 
Prompt Personnel &ndash; Intellective 
Risk Assessment for Property and Casualty Insurance	 | Machine Learning, Python, Scikit-Learn | Technical architect 	
 	Developed a machine learning algorithm utilizing supervised learning techniques such as classification and regression to 
predict risk in property and casualty insurance during customer onboarding. 	
 	Utilized historical data to train the model, ensuring robustness and accuracy in risk assessment. 	
 	Collaborated closely with domain experts to discern the significance of each feature, ensuring that relevant features were 
selected for model implementation based on their importance in the insurance domain. 	
 	Documented the development process, including methodologies and results, for stakeholders and regulatory compliance. 	
WorkView	 | IBM BAW, ExtJS, Java, Spring Boot | Technical Architect 	
&bull; 	Led project planning activities in collaboration with the process owner to establish process goals and project success 
criteria, clarify process scope and the relative value of process activities, and define the work plan. 	
&bull; 	Ensured project completion within allocated budget and timelines. 	
&bull; 	Designed the application architecture. 	
&bull; 	Conducted requirement gathering and analysis 	
Education 
M.Sc. (Applied Mathematics) from IIT Roorkee, Roorkee - 2005