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<h5><b>Job Title – Jr Business Analyst</b></h5></br>

<h5><b>Role Overview</b></h5>
<p>
As a Junior Business Analyst (Jr BA) in the Information Technology (IT): IT Support department, you will play a foundational role in bridging business needs with technical solutions. This entry-level position is ideal for recent graduates who are eager to understand business processes, gather and analyze data, and support the development of IT solutions across any domain. You will work closely with senior analysts, developers, and stakeholders to document requirements, perform data analysis, and support issue resolution. Your contributions will be vital in ensuring that IT systems align with business goals, making this role strategic for operational efficiency and digital transformation initiatives.
</p></br>

<h5><b>Job Responsibilities</b></h5>
<ol>
  <li>Assist in gathering and documenting business requirements through stakeholder interviews and meetings.</li>
  <li>Support the creation of process maps and use case documentation to visualize business workflows.</li>
  <li>Perform basic data analysis using SQL and Excel to support business decision-making.</li>
  <li>Collaborate with IT teams to ensure requirements are clearly understood and implemented correctly.</li>
  <li>Participate in testing activities by preparing test cases and validating system outputs against requirements.</li>
  <li>Maintain and update documentation related to business processes and system configurations.</li>
  <li>Communicate effectively with team members and stakeholders to clarify requirements and report progress.</li>
  <li>Demonstrate attention to detail and a proactive approach in identifying potential issues or gaps in requirements.</li>
  <li>Develop a strong understanding of the business domain and IT systems to provide meaningful insights.</li>
  <li>Exhibit professionalism, patience, and a willingness to learn in a collaborative team environment.</li>
</ol></br>

<h5><b>Skills & Knowledge</b></h5>

<b>a) Mandatory Skills</b>
<ol>
  <li><b>SQL:</b> Ability to write basic SELECT queries to retrieve data from databases. Understand WHERE clauses for filtering, JOIN operations to combine data from multiple tables, and use aggregation functions like SUM, COUNT, and AVG. Familiarity with subqueries and working knowledge of MySQL or PostgreSQL environments.</li>
  <li><b>Requirements Gathering:</b> Capable of conducting stakeholder interviews to understand business needs. Able to differentiate between functional and non-functional requirements and document them clearly. Understands how to identify use cases and create basic process maps to represent workflows.</li>
  <li><b>Excel:</b> Proficient in using VLOOKUP and HLOOKUP for data referencing. Can create and manipulate pivot tables for summarizing data. Understands conditional formatting to highlight key data points, and can generate basic charts and graphs. Familiar with data validation techniques to ensure data integrity.</li>
  <li><b>Critical Thinking:</b> Demonstrates the ability to identify problems and analyze root causes. Applies logical reasoning to evaluate options and make informed decisions. Understands basic decision-making frameworks and prioritization techniques to manage tasks effectively.</li>
</ol></br>

<b>b) Good to Have Skills</b>
<ol>
  <li><b>SWOT Analysis:</b> Understands how to identify internal strengths and weaknesses within a business process. Can recognize external opportunities and threats that may impact business performance. Has basic knowledge of competitor analysis to support strategic planning.</li>
</ol></br>

<h5><b>Career Roadmap</b></h5>
<p>
The Jr Business Analyst role offers a structured growth path over the next three years. Starting with foundational skills in data analysis and requirements gathering, the role evolves into more complex responsibilities including stakeholder management, process improvement, and strategic analysis. High performers can expect to transition into mid-level Business Analyst roles with increased ownership and leadership opportunities.
</p></br>

<b>a) 0 to 1 Year</b>
<p>
In the first year, the focus is on learning core BA skills, understanding business processes, and supporting senior team members in delivering IT support solutions.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Document business requirements and process flows accurately.</li>
  <li>Support data analysis tasks using SQL and Excel.</li>
  <li>Assist in preparing test cases and validating system outputs.</li>
  <li>Maintain clear and updated documentation for ongoing projects.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Timely and accurate documentation of requirements.</li>
  <li>Demonstrated understanding of business processes and IT systems.</li>
  <li>Positive feedback from team leads and stakeholders.</li>
</ol></br>

<b>b) 1 to 2 Years</b>
<p>
In the second year, the candidate is expected to take more initiative, handle small projects independently, and begin mentoring newer team members.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Lead requirement gathering sessions for small-scale projects.</li>
  <li>Perform end-to-end data analysis and present findings to stakeholders.</li>
  <li>Identify process improvement opportunities and propose solutions.</li>
  <li>Contribute to user training and support documentation.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Successful delivery of small projects with minimal supervision.</li>
  <li>Improved efficiency in data analysis and reporting.</li>
  <li>Recognition as a reliable contributor within the team.</li>
</ol></br>

<b>c) 2 Years and above</b>
<p>
Beyond two years, the role prepares the candidate for a mid-level Business Analyst position with broader responsibilities and potential leadership opportunities.
</p>
<b>Key Responsibilities and KRAs</b>
<ol>
  <li>Manage medium-scale projects and coordinate with cross-functional teams.</li>
  <li>Develop detailed business cases and process optimization strategies.</li>
  <li>Mentor junior analysts and contribute to team knowledge sharing.</li>
  <li>Act as a liaison between business and IT for strategic initiatives.</li>
</ol>
<b>Success Indicator</b>
<ol>
  <li>Consistent delivery of high-impact projects.</li>
  <li>Demonstrated leadership and mentoring capabilities.</li>
  <li>Readiness for promotion to Business Analyst or Senior BA roles.</li>
</ol></br>

<h5><b>Experience</b></h5>
<ol>
  <li><b>Years of experience:</b> 0 to 1 year of relevant experience in business analysis or IT support functions.</li>
  <li><b>Education qualification:</b> Minimum qualification of Bachelor of Business Administration (BBA).</li>
</ol>

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<p><i>We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></p>

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