Vikash Kumar's response provides a basic overview of his experience in desktop support, mentioning team collaboration and handling daily issues like BSOD errors and MS Outlook configuration. However, the response lacks depth and clarity, particularly in detailing specific tools or methods used for troubleshooting and user support. The benchmark response offers a more comprehensive view, including specific tools like TeamViewer and Remote Desktop, and emphasizes a customer-oriented approach. Vikash could improve by elaborating on his problem-solving methods and tools used, as well as his approach to user satisfaction.