MONISH SHAH	 	
 
D-606, Welworth Tinseltown Society,  
Bavdhan, Pune. 411021  
Mob. 	+91 94055 55033 	
Email Id - 	Monish22@gmail.com 	
D.O.B &ndash; 	02 May 1993

PROFILE	 	
09 years of experience handling 
on &ndash; site 350+ users and VIP 
Support individually for day-to-day 
IT services, IT Support. Managing IT 
Infrastructure, IT Assets. Experience 
in working with various industries 
such as Manufacturing, Insurance, 
Mall Industry, Healthcare, IT. Hands 
on experience with Microsoft OS, 
O365 services, IT Infra services, 
Networking, Access Control 
Systems, AV/TV solutions, CCTV, 
Internet Leased Lines, PRI/ SIP 
trunks, Application License 
Management, IT Procurements, 
On/ Off boarding, Vendor 
Management, IT Assets 
Management.	 	
 
SKILLS 	
	 	OS Installation, 
Troubleshooting Win 10, 11 	
	 	Microsoft O365 services 
(Outlook, Teams, One 
Drive, One Note) 	
	 	Microsoft Intune Device 
Management 	
	 	Site IT Infrastructure 
(Networks, Cabling, 
Printers, CCTV, Access 
Control Systems, AV-TV 
Solutions, Internet and 
Landline Services, Meeting 
Room Solutions, VoIP) 	
	 	IT Procurement (PR/PO) 	
	 	IT Assets Management 	
 	Vendor Management	 	
 	SAP MM Module	 	
 	MS Office (PPT, Excel)	 	
 	Good written and 
communication skills, 
Individual and Team Player	 	
 	Office Administration	 	
 	Good presentation skills	 	
PROJECT 
Smiths Group India Headquarters, 
Pune &ndash; Setting up IT Infrastructure, 
IT equipment&rsquo;s from scratch. 	 	
 	
EDUCATION	 	
YCMOU, Pune &mdash; B. Com 
YCMOU, Pune &mdash; HSC 
Appasaheb Birnale Public School (CBSE) &mdash; SSC	 	
WORK EXPERIENCE	 	
ACA Global, Pune &mdash; IT Support Administrator 
APR 2024 &ndash; DEC 2024 
 
&bull;Managing Tickets using Zendesk and Jira Tool on 
Raising Incidents, Assigning and Updating the Incidents 
As Per the request. 
Installation Of OS (Win 10, 11, Mac OS) Configuration of Dell 
Laptops Using Auto Pilot and For Upcoming New Joiners, 
Break Fixes. Hardware Support with OEM And Vendors. 
&bull;VIP Support to M.D And Major Stakeholders. 
&bull;Installing Software Packages &amp; Troubleshooting For 
Different Functions / Divisions. 
Procurement Of Software Licenses (Adobe Creative 
Cloud, Foxit Pdf, MS VSP, Etc.) Vendor Management 
Maintaining It Assets Inventory for Pune Office Using 
Ninja Rm Tool. 
&bull;Purchasing Of Laptops, IT Accessories, Av-Tv Solutions, 
CCTV, Access Control Systems, Etc. 
Account Creation for New Joiners, Administration Of 
User Accounts, Shared Mailboxes, VDl On Azure And 
Exchange. 
 
Smiths Detection Systems, Pune &mdash; Client Services Analyst &ndash; IT 
Services.  
DEC 2021 - FEB 2024 
&bull;Managing Cherwell ticketing tool on raising incidents, 
assigning and updating the incidents as per the request. 
&bull;Installation and configuration of HP laptops and high-end 
workstations for upcoming new joiners, break fixes. 
&bull;Installation, Troubleshooting and Maintenance of HP PCs, 
Notebooks, HP ProLiant Servers, and high-end MFP network 
Printers. 
&bull;VIP support to MD and major stake holders and handling 350+ 
on site users individually.  
&bull;Installing Software Packages &amp; troubleshooting for different 
functions / divisions (Engineering, Manufacturing and Design). 
&bull;Managing AV-TV solutions (Logitech, Poly, Samsung, LG).  
&bull;Managing laptops, PCs, mobile devices through Microsoft 
Intune, Azure AD, Auto Pilot. 
&bull;Managing the Internet link WAN / LAN including Leased Lines, 
PRI and SIP trunk service at all sites.

&bull;Supporting remote users at all Smiths Divisions in India 
(Detection, John Crane, Interconnect &amp; STS Titeflex). 
&bull;Maintaining IT assets inventory for two divisions and three 
offices across Pune. 
&bull;Purchasing of Laptops, IT Accessories, AV-TV solutions, CCTV, 
Access Control Systems, etc.  
&bull;Administration and License renewals for Adobe products (Pro, 
Creative Cloud).  
 
Allscripts, Pune &mdash; Service Desk Analyst 
JUNE 2020 - DEC 2021 
&bull;To support &amp; troubleshoot basic OS related issues for Windows. 
&bull;To attend Inbound calls &amp; chats received to IT Service Desk 
using Pure Cloud. 
&bull;Configuring, Troubleshooting Outlook 2016, Teams, One Drive. 
&bull;User creation on AD, password issues, account lockout issue. 
&bull;Creating, managing DL&rsquo;s, Shared Mailboxes &amp; Security groups. 
&bull;Handling ticketing tool Service Now.  
 
Choice Solutions Ltd, Pune &mdash; Sr. Desktop Support Engg. 
Client - Schindler India, Pune. 
MAY 2019 - MAY 2020 
&bull;To support operating system issues like Windows. 
&bull;Configuring &amp; Troubleshooting Microsoft Outlook, Office 365 
&bull;Symantec Antivirus issues. 
&bull;Remote Support using Any Desk, LAN Desk. 
&bull;Troubleshooting of network printers. 
&bull;Configuration &amp; troubleshooting of iPhones &amp; iPads for Business 
applications. 
 
Shro Systems, Pune &mdash; Desktop Support Engg. 
Client - The Pavillion Mall, Pune.  
JULY 2018 - APRIL 2019 
&bull;To support &amp; troubleshoot operating system issues like 
Windows. 
&bull;Configuring &amp; Troubleshooting Microsoft Outlook 2013.

&bull;Managing Access card tool. 
&bull;Handling Biometric devices, CCTV cameras. 
&bull;Troubleshooting of network printers. 
&bull;Monitoring network related issues. 
 
Futuresoft Solutions, Pune &mdash; System Engg. 
Client &ndash; Max Bupa Health Insurance, Pune.  
SEPT 2016 - JUNE 2018 
&bull;To support &amp; troubleshoot operating systems like Windows 7 
&bull;Managing LAN connections &amp; Wi-Fi networks. 
&bull;Working on mailing software Microsoft Outlook. 
&bull;Follow-ups regarding issues with links down such as MPLS, 
Internet &amp; PRI. 
&bull;Installation &amp; troubleshooting of VPN application. 
&bull;Working on ticketing tool like Sapphire, Remedy. 
 
Soft-X IT, Pune &mdash; System Engg. 
FEB 2015 - AUG 2016 
&bull;On-site customer support &amp; troubleshooting for operating 
systems like Windows 7 
&bull;To install and support Antivirus like Quick heal. 
&bull;Installation &amp; Troubleshooting of Laser &amp; Ink Jet Printers. 
 
Optima Life Sciences, Pune &mdash; Jr. Officer, Network &amp; Systems 
JULY 2014 - JAN 2015 (Internship)	 	
&bull;To support &amp; troubleshoot operating systems like Windows 
&bull;To install software on tablets. 
&bull;Handling of Bio Metric &amp; CCTV devices. 
&bull;Remote Support using Team Viewer. 
&bull;Installing &amp; Troubleshooting of Laser Jet Printer. 
&bull;Installing, Configuration of Microsoft Outlook 2007