16. - **requirements gathering**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Varun did not provide specific examples of requirements gathering. He should focus on describing his approach and experiences in this area.

17. - **process mapping**:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Varun did not demonstrate knowledge of process mapping. He should provide examples of his experience with As-Is and To-Be mapping.

18. - **product owner**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Varun did not demonstrate experience as a product owner. He should focus on describing his relevant skills and experiences.

19. - **product owner skills**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Varun did not demonstrate product owner skills. He should focus on describing his relevant skills and experiences.

20. - **retail domain knowledge**:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Varun did not demonstrate retail domain knowledge. He should provide examples of his experience and understanding of retail processes.