Sunil's response demonstrates a basic understanding of troubleshooting networked printers and scanners. He mentions using remote connections and pinging the IP address to check connectivity, which aligns with the benchmark response. However, his explanation lacks depth and clarity, particularly in terms of checking physical connections, updating drivers, and user communication. To improve, Sunil could have detailed the step-by-step process, including verifying power and connections, updating drivers, and ensuring user understanding, as highlighted in the benchmark response.