1. Roles & Responsibilities: 8/10  
2. Years of Experience: 8/10  
3. Education Qualification: 6/10  
4. Skills/Knowledge: 8/10  
5. Domain/Industry: 8/10  
6. Key Competencies: 6/10  
7. Certifications: 2/10  

<h5 style="font-family: Roboto; font-size: 0.88rem;"><b>Overall Summary</b></h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li><b>Roles & Responsibilities:</b> The resume demonstrates strong alignment with the required responsibilities. The candidate has experience in troubleshooting hardware, managing networking issues, configuring printers, handling ticketing systems, remote desktop support, and installation of OS (Windows/Linux). However, there is no mention of training clients or maintaining user documentation, which slightly reduces the score.</li>
  <li><b>Years of Experience:</b> The resume clearly states 2 years of experience as a Desktop Support Engineer, which falls within the required 1–5 years range. This is a strong match.</li>
  <li><b>Education Qualification:</b> The candidate has a B.Tech degree, which is acceptable for the role. However, the graduation year is missing, and the formatting is unclear, which affects the score under strict evaluation.</li>
  <li><b>Skills/Knowledge:</b> The resume includes Windows OS, Linux OS, networking, remote desktop, antivirus, VPN, and printer configuration. There is also mention of Active Directory and DNS. However, Mac OS and network security practices are not mentioned, which slightly lowers the score.</li>
  <li><b>Domain/Industry:</b> The candidate has worked in desktop and technical support roles, with responsibilities that align with IT support functions. This is a good fit for the domain requirement.</li>
  <li><b>Key Competencies:</b> While the resume implies problem-solving and multitasking through technical tasks and ticket resolution, soft skills like communication, interpersonal skills, and customer orientation are not explicitly mentioned or evidenced through examples or achievements.</li>
  <li><b>Certifications:</b> No certifications are listed in the resume. This is a significant gap, especially under a strict evaluation standard where certifications in Windows/Linux/Networking would be expected.</li>
</ol>