When setting up or fixing printers or scanners for end-users, I start by checking the basic connections and ensuring that the device is properly plugged in and powered on. If the device is networked, I verify the network connection by pinging the device's IP address to confirm connectivity. If there are connectivity issues, I troubleshoot the network settings. Next, I check the drivers to ensure they are up-to-date and compatible with the operating system. If there are driver issues, I reinstall or update them as needed. For persistent problems, I might reset the device or perform a complete reinstall of the drivers. Throughout the process, I communicate clearly with the user, explaining each step to ensure they understand the solution and can manage minor issues independently in the future.