
GAGAN DEEP
+919911786303 | gagandeep2k8@yahoo.com 
PROFESSIONAL OUTLINE
A sincere and competent IT professional with an enriching relevant experience of  12.5 years in Open Source Software Development.
Process mining professional with Celonis certification.
Proficiency in AI/voice chatbot platforms Alexa Skills, Python,  Angular and PHP and adaptable to any MVC Framework.
Profinciency in Machine learning, Natural language processing algorithms.
Extensive experience in Support/Maintenance and Development projects.
Proficient in application development using Object Oriented Analysis, Design and Programming (OOPS).
Working on Agile methodology. Thorough subject knowledge, strong analytical and troubleshooting skills with an ability to perform in a challenging environment.
TECHNICAL PROFICIENCY
Languages And Databases : JavaScript, Python , PHP, Ajax, jQuery, MySql 5.5, MongoDB
Frameworks: Flask, Flask-RESTful, AngularJS, Angular 6, Alexa Developer Console, 
Dialogflow, CodeIgniter, Celonis
Methodology: Scrum, Agile
Concepts: Natural language processing in ML, OOPS Concept, MVC, Rest, Soap
Revision Control  Systems: SVN, GIT
Project Planning/Tracking Tools MantisBT, JIRA, Fogbugz, Ontime
EDUCATIONAL AND PROFESSIONAL CREDENTIALS
MCA in 2009, Jaipuria Institute of Management, U.P. Technical University, 70% marks
B.Sc. (PMS) in 2005, Dr. B. R. Ambedkar University, Agra, 53.6% marks
CLASS XII in 2001, U. P. Board, Allahabad, 61% marks
CLASS X  in 1999, U. P. Board, Allahabad, 62% marks
WORK EXPERIENCE
Working as a Team manager in Cognizant technology solution Pvt. Ltd., Noida (May 2021 to till now)
Worked as a Tech Lead in HCL Technologies  Ltd., Noida (From Nov 2017 to May 2021)
Worked as a Senior Software engineer in Impressico Business Solutions Pvt. Ltd., Noida (From March 2015 to Nov 2017)
Worked as a Software engineer in Icreon Communication Pvt. Ltd., Noida (From March 2011 to March 2015)
PROJECTS 
Project#1
End Client: LinkedIn
Description: Built analytics dashboard to analyses cases, opportunities and account management from salesforce around KPIs such year wise cases, average and median initial response time,  time to resolution, processing time to each case, opportunity value contribution, hours invested for global sales etc..
Used features such as benchmarking, conformance, process and variant explorer to analyze the process. Built data integration on premises connection with Sql server.
Environment: Celonis, salesforce and SQL server
Project#2
End Client: Travel  Insurance
Description: Built analytics dashboard to analyses  for a travel insurance client around KPIs such as time-to-first-closure, re-open rate, STP rate and %approved after rejection. Used features such as benchmarking, conformance, process and variant explorer to analyze the process. Identified potential to improve CSAT by streamlining process for claims reported via phone and vendor.​
Environment: Celonis
Project#3
End Client: INCHCAPE
Description: Built Analytics to analyses SAP based Account Receivable data for INCHCAPE client around KPIs such as Payment behaviour, Invoice values, Late payments percentage, Business calculator to calculate savings potential. Used features such as benchmarking, conformance, process and variant explorer to analyze the process.
Environment: Celonis
Project#4
End Client: Call centers
Project:  Knowledgement management
Description:  In This project admin have the access to upload KBs based on it&rsquo;s category, A user can search any KB&rsquo;s by word or sentences. This project gives the functionality to operator to troubleshoot queries by different options and find the answers from decision trees and can provide to users.
Environment: Python, MongoDB, Flask, NLP
Project#5
End Client: Smith + Nephew
Project:  Data migration
Description:  Smith nephew is leading portfolio medical technology company. In this project there are thirty different application which have billions of data related medical worldwide are stored in several different databases like AS400, MSSql etc, we are migrating all records from these databases to MongoDB by Python script to display report on serella tool.
Environment: Python, MongoDB, AWS cloud
Project#6
End Client: Johnson control Hitachi, Japan
Project:  Alexa and Google skills
Description:  This project presents that all new Hitachi air conditioners which are connected to the internet, can be operate by smart speakers Alexa and Google. A user can operate AC by Voice commands by Alexa or Google assistant. This skills are in two language Japanese and English.
Environment: Alexa platform, Google Dialogflow, Python.
Project#7
End Client: Johnson control Hitachi, Japan
Project:  VRF Selection Software
Description:  There are several features in this project in which one part of this tool is summarization of texts than corpus of VRF data, used natural language processing&rsquo;s library spacy&rsquo;s Model to summarization of texts.
Environment: Python, Angular6, Flask-RESTful, Spacy, Tensorflow, Keras
Project#8
End Client: Rakuten, Japan
Project:  Rakuten-EMP
Description:  Rakuten-EMP is a admin to manage ads and marketing content for display into actual site Rakuten.com. 
Environment: Angular6,  Flask-RESTful API&rsquo;s, Python, MySQL
PERSONAL PROFILE
Nationality Indian
Sex Male
Marital Status Married
I hereby declare that information given above is true at the best of my Knowledge.
(Gagan Deep)                                                                                                                                                                                                                                                          
