1. Roles & Responsibilities: 10/10
2. Years of Experience: 10/10
3. Education Qualification: 2/10
4. Skills/Knowledge: 8/10
5. Domain/Industry: 10/10
6. Key Competencies: 8/10
7. Certifications: 2/10

<h5 style="font-family: Roboto; font-size: 0.88rem; font-weight: bold;">Overall Summary</h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li>
    The candidate demonstrates a strong alignment with the required roles and responsibilities. The resume details hands-on experience in providing technical support, managing desktop and IT infrastructure, performing remote troubleshooting, maintaining documentation, and supporting end users both remotely and in-person. There is clear evidence of managing support tickets, hardware/software troubleshooting, and maintaining a customer-oriented approach.
  </li>
  <li>
    The resume explicitly states "1+ years of experience" as a Desktop Support Engineer, which fits perfectly within the required 0-1 year experience range.
  </li>
  <li>
    There is no mention of any educational qualification, degree, or academic background. This is a significant gap as the job requirements expect at least some detail in this area.
  </li>
  <li>
    The candidate lists strong skills in Windows OS, hardware troubleshooting, network protocols (TCP/IP, DNS, DHCP, VPN), remote desktop support tools, Active Directory, and documentation. However, there is no mention of Linux or Mac OS, office automation products, or anti-virus programs. Communication and interpersonal skills are implied but not explicitly stated.
  </li>
  <li>
    The domain and industry fit is excellent. The candidate's experience is directly in IT Support/Desktop Support, with relevant responsibilities and context.
  </li>
  <li>
    Key competencies such as problem-solving, multitasking, customer orientation, and ability to work independently are demonstrated through the described responsibilities and achievements. However, there is no mention of willingness to travel, two-wheeler ownership, or a valid driving license.
  </li>
  <li>
    There is no evidence of any formal certifications related to Windows OS, Linux, Mac OS, networking, or IT hardware. The candidate's skills are demonstrated through experience, but certifications are not mentioned.
  </li>
</ol>