21. - **use case**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack depth in use case development. He could improve by discussing specific use cases he has developed and their impact on business processes.

22. - **use case development**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan shows limited experience in use case development. He should focus on discussing specific projects where he has developed use cases.

23. - **prototyping and wireframing**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack evidence of prototyping and wireframing experience. He could improve by discussing specific tools and projects he has worked on.

24. - **continuous improvement frameworks**:
Score: 4
Qualitative Assessment: Needs Improvement
Description: Gagan shows limited experience in continuous improvement frameworks. He should focus on discussing specific methodologies and their impact on business processes.

25. - **customer journey mapping**:
Score: 3
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lack depth in customer journey mapping. He could improve by discussing specific projects and methodologies he has used in this area.