Through a network issue. We can through the if customer is sitting in another site through the remote Remote connection we can Solve the issue. Otherwise we just ping the IP address if the printer is not working fine, then try to ping ping the IP of the system if IP is pinging then network is a good connectivity the good with the system and try to Reset the driver of the printer or a scanner also reset the driver if the issue does not fix then we completely uninstall the scanner printer driver install the again and the other after that restart the issue obviously Printer or scanner issue will be sorted out