Devli Road, Khanpur, New Delhi &ndash; Professional Summary Highly skilled IT support with 2.7 years of experience in managing and optimizing IT infrastructure, including firewalls, hardware, desktop support, OS installation, networking and customer support. Also have experience as Back-office executive with 7 months of experience in managing KYC verification and background verification. Possess a highly professional attitude and significant ability to work and perform well under pressure. Certified Business Office Manager skilled in managing the office calendar, handling files and completing presentations. Employment History CPA, Buzzworks Business Services Pvt. Ltd. Client:- Muthoot Finance May, &ndash; Nov, &bull; Verify all the KYC documents of the customers who are applying for Personal loan. &bull; Verify the bank details for checking eligibility for personal loan. &bull; Verify all the details of previous loan regarding payment due and civil liability. &bull; Also check the details of customer through web portal for verification with shared documents. Jainita impex india techno solution Field Engineer OCT, &ndash; APRIL, &bull; Provide L1 support for hardware and software related issues (activation and installation) as field engineer. &bull; Work on excel to maintain the data and information. &bull; Coordinate with my team regarding achieving the target. So that fix the issue on time. &bull; Experience about the application software like Submmit tool, Excel, Power point, MS- Word, Office 365 (Excel, power point, word) &bull; Also have knowledge about networking installation, LAN and WAN. &bull; Having work experience with OS installation in windows 10 and 11 and administering network print server. &bull; Installation of printers, scanner, VPN issues, troubleshooting of PC and Laptops. &bull; Laptops formatting and also drivers and software installation, network media connections. &bull; Also have experience in installing additional software tools, services packs and others, configuring and troubleshooting the network printer issues. &bull; Achieved 95% accuracy in resolving users&rsquo; tickets and reduced the service restoration time by 45%. &bull; Knowledge of remote desktop assistance as well and mapping of network devices. Academic Qualification &bull; Kalinga University Bachelor&rsquo;s in computer application completed in &bull; Institute of Mechanical Engineers, Diploma in Mechanical completed in &bull; JAC Board Senior Secondary Education Hard Skills &bull; Networking &bull; Desktop support &bull; OS installation (Window, Linux (Ubuntu) &bull; Troubleshooting (Desktop, Laptop, Printer, Scanner, Switches, Routers) &bull; Financial accounting &bull; Business valuation &bull; Customer Service Soft Skills &bull; Observation &bull; MS-Office (MS-Word, Excel, Power Point) &bull; Decision making &bull; Communication &bull; Multi-tasking &bull; Hobbies &bull; Listening songs, Travelling Personal Details Father&rsquo;s Name - Pramod Kumar Gupta Date of birth - 10th December Gender - Male Language - Hindi, English I hereby declare that the above-mentioned information is true according to the best of my knowledge. Place- Delhi Samir Kr.Gupta