Vikash Kumar's response indicates a basic understanding of troubleshooting network issues, such as checking the network and IP configuration. However, the response lacks depth and detail compared to the benchmark response. Vikash should have elaborated on steps like verifying physical connections, checking Wi-Fi settings, and using command prompt tools for IP configuration. Additionally, considering proxy settings, VPNs, and firewall settings would demonstrate a more comprehensive approach. Providing a step-by-step process with clear communication would improve his response significantly.