16. - requirements gathering:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan did not demonstrate experience or knowledge in requirements gathering. He should focus on providing examples of his experience in this area.

17. - process mapping:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan's responses did not indicate experience in process mapping. He should aim to discuss his experience with process mapping techniques.

18. - product owner:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan did not showcase any product owner experience or skills. He should work on highlighting relevant experience in this area.

19. - product owner skills:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan's responses lacked evidence of product owner skills. He should focus on discussing his skills and experience related to product ownership.

20. - retail domain knowledge:
Score: 2
Qualitative Assessment: Needs Improvement
Description: Gagan did not demonstrate knowledge of the retail domain. He should work on gaining and discussing relevant experience in this field.