1. Roles & Responsibilities: 8/10
2. Years of Experience: 2/10
3. Education Qualification: 10/10
4. Skills/Knowledge: 8/10
5. Domain/Industry: 8/10
6. Key Competencies: 8/10
7. Certifications: 4/10

<h5 style="font-family: Roboto; font-size: 0.88rem; font-weight: bold;">Overall Summary</h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li>
    The candidate demonstrates strong alignment with the technical roles and responsibilities required, including hands-on desktop support, IT infrastructure management, OS installation, networking, printer/scanner setup, troubleshooting, and remote desktop assistance. The resume details relevant tasks such as resolving user tickets, reducing service restoration time, and providing L1 support, which closely matches the job's expectations for technical support and client issue resolution.
  </li>
  <li>
    There is a significant gap in the years of experience. The candidate has 2.7 years of IT support experience, exceeding the required 0-1 year range. This overqualification may be a concern if strict adherence to experience limits is necessary.
  </li>
  <li>
    The educational qualifications are well covered, with a Bachelor’s in Computer Application and a diploma, both relevant to the IT support domain. This fully meets the requirement.
  </li>
  <li>
    The candidate possesses most of the primary skills: Windows and Linux OS experience, office automation tools, networking, hardware troubleshooting, printer/scanner installation, remote troubleshooting, and customer service. Communication and multitasking are also highlighted. However, explicit mention of Mac OS, anti-virus programs, and network security practices is missing, resulting in a slightly reduced score.
  </li>
  <li>
    The domain experience is strong, with direct IT support, desktop support, and technical support roles. The candidate’s field engineer role and related achievements indicate a solid understanding of the IT support environment.
  </li>
  <li>
    Key competencies such as problem-solving, multitasking, independent work, and customer orientation are evidenced by achievements and soft skills listed. However, there is no mention of willingness to travel, two-wheeler ownership, or a valid driving license, which are specific job requirements.
  </li>
  <li>
    Certification is limited. The candidate is a Certified Business Office Manager, which is not directly related to IT support. There is no mention of certifications in Windows, Linux, networking, or hardware, so the score is lower here.
  </li>
</ol>