21. - **use case**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Use case experience was not discussed. Gagan should provide examples of his work with use cases.

22. - **use case development**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Gagan did not mention use case development. He should elaborate on his experience in developing use cases.

23. - **prototyping and wireframing**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Prototyping and wireframing skills were not addressed. Gagan should discuss his experience with these tools.

24. - **continuous improvement frameworks**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Continuous improvement frameworks were not mentioned. Gagan should highlight his knowledge and experience in this area.

25. - **customer journey mapping**:
Score: 0
Qualitative Assessment: Needs Improvement
Description: Customer journey mapping was not discussed. Gagan should provide examples of his experience with journey mapping.