1. Roles & Responsibilities: 9/10  
2. Years of Experience: 8/10  
3. Education Qualification: 4/10  
4. Skills/Knowledge: 9/10  
5. Domain/Industry: 10/10  
6. Key Competencies: 8/10  
7. Certifications: 7/10  

<h5 style="font-family: Roboto; font-size: 0.88rem;"><b>Overall Summary</b></h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li><b>Roles & Responsibilities:</b> The candidate has demonstrated strong alignment with the job responsibilities. Experience includes providing technical support, remote troubleshooting, handling client-side issues, and maintaining documentation. Specific tasks like Active Directory management, installation/configuration of software, and remote support using tools like VPN and Citrix are mentioned, closely matching the job description.</li>
  <li><b>Years of Experience:</b> The resume shows two roles: one at Kyndryl (ending in November, duration not fully specified) and another at Pravara InfoTeh (May to July). While exact durations are unclear, the cumulative experience appears to be within the 1–5 years range, hence a high score with slight deduction for ambiguity.</li>
  <li><b>Education Qualification:</b> The candidate holds a Bachelor of Arts (BA) and an Advance Diploma in Computer Hardware and Networking. While the diploma is relevant, the BA is not directly aligned with IT. The absence of a formal IT degree leads to a moderate score.</li>
  <li><b>Skills/Knowledge:</b> The resume lists a wide range of relevant skills: Windows OS, Mac OS, Active Directory, DNS, DHCP, CCNA, Hyper-V, Server Configuration, and more. The candidate has hands-on experience with office automation tools, remote troubleshooting, and IT hardware, aligning well with the required skill set.</li>
  <li><b>Domain/Industry:</b> The candidate has worked in IT support roles at Kyndryl and Pravara InfoTeh, both clearly within the IT support/desktop support domain. This is a perfect match with the job requirement.</li>
  <li><b>Key Competencies:</b> The resume reflects strong communication and interpersonal skills, problem-solving abilities, and customer service orientation. Phrases like “handle irate customers,” “exceptional communication skills,” and “strong interpersonal skills” support this. However, multitasking and independence are implied but not explicitly demonstrated, hence a slight deduction.</li>
  <li><b>Certifications:</b> The resume mentions training in MCSA, MCSE, CCNA, and Network+, which are highly relevant. However, it is unclear whether these are completed certifications or just training, so a conservative score is given under the strict evaluation criteria.</li>
</ol>