Position:	Engineer – Desktop Support 
Department/Org Unit:	Get IT Rent 
Reports Directly To:	Service Delivery Manager  

Job Summary:
We are looking for a proactive and customer-focused Desktop Support Engineer to join our team at Get It Rent. The ideal candidate will be responsible for providing technical support, managing desktop and IT infrastructure, and handling client-side issues efficiently. This role requires frequent travel to client sites within the city.
Job Responsibility 
•	Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar roll.
•	Hands-on experience with Windows/Linux/Mac OS environments.
•	Working knowledge of office automation products and computer peripherals, like printers and scanners.
•	Knowledge of network security practices and anti-virus programs.
•	Ability to perform remote troubleshooting and provide clear instructions.
•	Excellent problem-solving and multitasking skills.
•	Ensure timely response and resolution of support tickets.
•	Train and guide clients on basic IT usage and troubleshooting.
•	Handle installation and maintenance of rental IT equipment at client locations.
•	Create and maintain documentation of issues, solutions, and user guides.
•	Customer-oriented attitude.
Requirements
•	Proven experience as a Desktop Support Engineer or similar role.
•	Strong knowledge of Windows OS, basic networking, and IT hardware.
•	Excellent communication and interpersonal skills.
•	Ability to multitask and work independently.
•	Willingness to travel frequently across assigned city and must have two-wheeler with a valid driving license.