1. Roles & Responsibilities: 8/10
2. Years of Experience: 8/10
3. Education Qualification: 2/10
4. Skills/Knowledge: 8/10
5. Domain/Industry: 10/10
6. Key Competencies: 8/10
7. Certifications: 2/10

<h5 style="font-family: Roboto; font-size: 0.88rem; font-weight: bold;">Overall Summary</h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li>
    The candidate demonstrates strong alignment with the core roles and responsibilities required for the position. The resume details hands-on experience in desktop support, remote troubleshooting, installation and configuration of operating systems, printers, and peripherals, as well as customer escalation handling. Documentation and training aspects are less explicitly covered, but overall, the candidate’s experience is highly relevant.
  </li>
  <li>
    The candidate’s experience duration is not precisely quantified, but the work period mentioned (22nd July to 13th Jan) suggests less than a year, which fits the 0-1 year requirement. The generous scoring reflects this close alignment.
  </li>
  <li>
    There is no mention of any educational qualification, degree, or institution in the resume. This is a significant gap as per the requirements, resulting in a low score for this criterion.
  </li>
  <li>
    The resume shows strong skills in Windows OS administration, remote troubleshooting, printer/scanner configuration, networking, and customer service. There is no explicit mention of Linux or Mac OS, but the breadth of Windows and networking skills, as well as experience with office automation and peripherals, is evident.
  </li>
  <li>
    The candidate’s experience is directly in the IT Support/Desktop Support domain, with clear references to technical support, desktop management, and IT infrastructure, making this a perfect fit for the domain/industry requirement.
  </li>
  <li>
    Key competencies such as problem-solving, multitasking, customer orientation, and ability to handle escalations are demonstrated. Training and willingness to travel are not explicitly mentioned, nor is possession of a two-wheeler and license, but the overall context suggests strong alignment with most competencies.
  </li>
  <li>
    There is no mention of any certifications related to Windows, networking, or IT support. The technical skills are demonstrated through experience rather than formal certification, resulting in a low score for this section.
  </li>
</ol>