1. Roles & Responsibilities: 9/10  
2. Years of Experience: 8/10  
3. Education Qualification: 6/10  
4. Skills/Knowledge: 9/10  
5. Domain/Industry: 9/10  
6. Key Competencies: 8/10  
7. Certifications: 9/10  

<h5 style="font-family: Roboto; font-size: 0.88rem;"><b>Overall Summary</b></h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li><b>Roles & Responsibilities:</b> The candidate has demonstrated experience in providing technical support, remote troubleshooting, installation and configuration of software and hardware, managing antivirus software, and handling client-side issues. Tasks such as configuring Outlook, mapping shared folders, and printer/scanner setup align well with the job responsibilities. Documentation and training aspects are less explicitly mentioned, hence a slight deduction.</li>
  <li><b>Years of Experience:</b> The resume mentions “2 years of IT industry experience” and includes two job roles with durations that support this claim. This fits within the required 1 to 5 years range, though exact dates are not fully clear, hence a slightly reduced score.</li>
  <li><b>Education Qualification:</b> The candidate holds a B.Sc. in Computer Science from Shivaji University. While the percentage is not mentioned, the degree is relevant to the IT support domain, earning a moderate score.</li>
  <li><b>Skills/Knowledge:</b> The resume reflects strong alignment with required skills: Windows OS, Linux (Red Hat), hardware troubleshooting, remote support (LogMeIn), antivirus (McAfee), networking (LAN, DHCP, DNS), and peripheral configuration. The candidate also mentions ADDS and group policy, indicating deeper technical exposure.</li>
  <li><b>Domain/Industry:</b> The candidate has worked in IT support roles at Impact Infotech and I-PRO Services, clearly within the desktop/technical support domain. Tasks performed are directly relevant to the industry.</li>
  <li><b>Key Competencies:</b> The resume highlights multitasking, communication, and problem-solving through phrases like “handling escalations,” “support to users remotely,” and “quick learner.” While these are not deeply elaborated through examples, the context supports competency alignment.</li>
  <li><b>Certifications:</b> The candidate holds A+, N+, CCNA, MCTA, and CCC certifications. These directly support the required skills in hardware, networking, and desktop support, making this a strong area of alignment.</li>
</ol>