Manoj did not provide a response to the question, which indicates a lack of engagement or understanding of how CRM tools can enhance sales effectiveness and support client growth. This omission is significant, especially given the importance of CRM in sales roles. In contrast, the benchmark response offered a detailed and structured explanation of various strategies for utilizing CRM tools effectively, including lead segmentation, automated follow-ups, data-driven insights, personalized engagement, and collaboration. Manoj should work on articulating specific examples and strategies related to CRM usage to demonstrate his capabilities in this area.