Swami's response acknowledged the importance of addressing non-functional requirements and quality attributes in software development. However, his explanation was vague and did not provide a clear approach to tackling the specific issues of confusing navigation and slow load times. He failed to detail how he would gather user feedback or collaborate with design and development teams to implement changes. A more effective response would have included specific steps for improving user navigation, conducting performance analysis, and addressing potential issues that arise from changes, along with maintaining communication with stakeholders throughout the process.