1. Roles & Responsibilities: 4/10
2. Years of Experience: 10/10
3. Education Qualification: 8/10
4. Skills/Knowledge: 4/10
5. Domain/Industry: 2/10
6. Key Competencies: 6/10
7. Certifications: 2/10

<h5 style="font-family: Roboto; font-size: 0.88rem; font-weight: bold;">Overall Summary</h5>
<ol style="font-family: Roboto; font-size: 0.88rem;">
  <li>
    The candidate demonstrates some experience in technical roles, notably as a Junior Engineer handling installations, complaint resolution (including CCTV and software installation), and customer service. However, direct alignment with IT support, desktop support, or IT infrastructure management is limited. There is no explicit mention of managing desktop environments, remote troubleshooting, or maintaining IT documentation as required.
  </li>
  <li>
    Years of experience fit perfectly, with the candidate showing 1 year as an Electrician apprentice and 3 years in assembly, plus a short stint as Junior Engineer. This matches the 0-1 year requirement, especially considering the most recent role.
  </li>
  <li>
    The education section is strong, with 10th and 12th completion, a two-year ITI (Electrician), and a B.A. from Delhi University. While not IT-specific, the ITI and higher education indicate a solid academic background.
  </li>
  <li>
    Skills listed include customer service, installations, and complaint resolution, but there is little evidence of hands-on experience with Windows, Linux, or Mac OS, basic networking, or IT hardware troubleshooting. There is some exposure to software installation and possibly basic technical troubleshooting, but not to the depth required.
  </li>
  <li>
    The domain/industry experience is weak for IT support. The candidate's background is more electrical and assembly-focused, with only a minor overlap in technical troubleshooting (CCTV/software). There is no clear experience in IT support, desktop support, or IT infrastructure.
  </li>
  <li>
    Key competencies such as problem-solving, customer service, and complaint resolution are present. The candidate shows willingness to learn and develop, but there is no evidence of multitasking in an IT context, independent IT troubleshooting, or a customer-oriented attitude specific to IT support. No mention of willingness to travel or owning a two-wheeler.
  </li>
  <li>
    Certifications are lacking. The ITI (Electrician) is not directly relevant to IT support, and there are no certifications in Windows, Linux, networking, or IT hardware. No evidence of formal training in required IT domains.
  </li>
</ol>