Amit’s responses lacked technical detail and structure, particularly in critical areas such as Windows installation, hardware troubleshooting, networking, and security. He often responded with “I don’t know” or gave incomplete answers, especially regarding printers, network security, automation, and Linux/Mac OS support. Communication was unclear, with poor grammar, repetition, and little evidence of problem-solving or customer service skills. Amit did not provide any examples of documentation or training others, and his engagement and adaptability were minimal. He needs to improve his technical knowledge, communication, and ability to provide clear, step-by-step solutions.