Gagan's response lacks detail and specificity, making it difficult to assess his methodology for process mapping in a retail context. He does not provide a clear explanation of his approach to As-Is and To-Be mapping, nor does he mention any tools or techniques used. To improve, Gagan could have detailed his process, including stakeholder engagement, identification of inefficiencies, and visualization tools like BPMN, as well as how he collaborates to envision and document the To-Be state.