
Surya K
k.surya@mindsprint.org9597263646
Summary:
To secure a challenging position in an organization where there is a scope for acquiring and updating my knowledge and skill for the development of self as well as the organization.
Education:
B.Tech CSE, 2018
Kalinga University
EXPERIENCE
Technical Associate | Sutherland Global Service Oct 2018 to Feb 2020
I started my career in Sutherland Global Services as an Associate Engineer in International Non voice process.
I handled chat support for the Amazon Kindle devices regarding the subscriptions and technical queries.
Later I moved to the voice process under the same profile. It included problem solving with direct cx and holding data for each call taken.
Project Manager | Lumina Datamatics Jul 2020 to Aug 2021
I was offered a Project Management Executive in Lumina Datamatics for Macmillan as well as Willey and Sons project.
It is an e-publishing domain, including content and technology solutions for publishers, retailers, and global marketers
It implements project plans and officially starts projects by conducting meetings with clients and PPM
Project plans outline the scope, schedule, and budget of the project. Guiding the client through release planning in support of the overall project schedule.
Tracking project hours and submitting project progress reports by due dates.
Technical Associate L2 | Concentrix Technologies Nov 2021 to Jun 2024
I worked in Concentrix from November 25,2021 as a Technical associate L1 for HP Printer support
I handle calls from The United States cx regarding the hardware troubleshooting for printers and scanners
After a year I was promoted to HP PS as Technical Associate L2.
I interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing
Also, it includes the documentation handling of each activity per CX and will be evaluated on my CSAT scores.
